The Short Answer
On your Future Golf App, if your handicap is not currently active - you may see a few different messages. Here is what they mean, and what you should do:
What Your Status Means
New Handicap
You have been issued with a Golf ID, but you have not submitted 3x scorecards yet. Once you submit your first three cards - you will be issued with an official handicap.
Pending Handicap
During your membership setup, either you could not remember your handicap, had trouble verifying an old handicap or are transferring an international handicap. These actions require manual intervention - one of our team members will update your account within 72 hours with your new Golf ID.
More Information
Your Golf ID field is blank, this could be for a number of reasons. Please submit a support ticket with your account information so that we can take a look and provide an update.
Displaying A Number (e.g. 15.6)
If your dashboard is displaying your Golf ID & also an associated number (e.g. 15.6), this means that your Golf ID is active and functioning as expected.
Still Need Help?
If none of the above matches what you're seeing, our support team can take a look at your account.
Support hours: 9am - 5pm, Monday to Friday.