The short answer
You can manage your membership in the app. Tap Menu, then Your account, then Manage Membership. Upgrades can start straight away or at your renewal date, and downgrades take effect at renewal.
1. Open Your account
Tap Menu in the bottom navigation bar, then tap Your account.
2. Tap Manage Membership
Under your membership card, tap Manage Membership.
3. Choose your new membership
Swipe to the membership level you'd like and choose whether you want to be billed monthly or annually. Then choose when your new membership should start.
|
Upgrading: two options |
Downgrading: at renewal only |
Change membership immediately
Only available for upgrades. You pay the difference between your current membership and your new one, and get the new benefits for the rest of your current membership year. Your renewal date stays the same.
Annual members need at least 3 months left in their current membership year to use this option.
Change at renewal
Available for upgrades and downgrades. Your current membership stays the same until your renewal date, then moves to the new membership you've selected.
Moving from monthly to annual? If you upgrade immediately, your current monthly payment will be applied to your annual membership.
4. Review and confirm
The summary shows the membership you've chosen. For an immediate upgrade, it shows the pro-rated amount due today, based on the price difference between your current plan and your new one. For an upgrade or downgrade at renewal, it shows the date your new membership takes effect and what you'll be charged from then.
Select a payment method if asked, agree to the Terms & Conditions, then tap Confirm membership change.
Good to know
Need to update your card?
For any further help, reach out to Support.
Our team is here Monday to Friday and happy to help.