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How can I cancel a Round Voucher or Booking?

  • Updated

The short answer

Yes. We understand that sometimes you can't make it to the course, or the weather gets in the way. How you cancel depends on which type of round you have booked.

Find your round type below and follow the steps.

1. Cancelling a claimed Round Voucher

This is a round you claimed in the app and received a voucher code for.

As long as your Round Voucher has not been verified by the golf club, you can cancel it within 30 days of claiming it.

How to cancel

  1. Open the Future Golf app and tap Menu in the bottom navigation bar.
  2. Tap My Bookings.
  3. Find the voucher you'd like to cancel and tap on it.
  4. Scroll to the bottom of the page and tap Cancel Round.
Future Golf app menu with Menu and My Bookings highlighted

Tap Menu, then My Bookings.

Your Round Voucher will be put back into your account within 48 hours.

Please note

The Cancel Round button will only appear 3 days after you have claimed the voucher. If you claimed it more recently than that, please check back in a few days.

2. Cancelling a Round Voucher used on a tee time booking

This is a round where you used your voucher to book a specific tee time at a partner course.

How to cancel

  1. Open the Future Golf app and tap Menu in the bottom navigation bar.
  2. Tap My Bookings.
  3. Find the booking you'd like to cancel and tap on it to open the Booking Summary.
  4. Tap Edit Booking at the bottom of the summary.
  5. Tap Cancel Booking.
Booking Summary screen with the Edit Booking button highlighted

On the Booking Summary, tap Edit Booking.

Edit Booking screen with the Cancel Booking button highlighted

Then tap Cancel Booking.

Cancellation cut-off

Each booking has a cut-off time, shown on the Booking Summary screen under Editing & Cancellation. Once that time passes, the booking can no longer be cancelled in the app.

3. Cancelling a paid round booking

This is a round you paid for, rather than one covered by a voucher.

The steps are exactly the same as option 2 above: Menu → My Bookings → tap the booking → Edit Booking → Cancel Booking.

What happens to my money

Instead of a cash refund, a credit is applied to your account balance. You can put that credit towards a future booking, or towards your membership renewal.

Still can't cancel?

If the cancel option isn't showing, or something doesn't look right, our support team can help. Please include the course name, the date and time of your round, and your Future Golf ID.

Need a hand with your booking?

Our team is here Monday to Friday and happy to help.

Contact Future Golf Support

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